Senior Director, Product Management

Employment Type: Full-Time

Position Overview

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading, founder-led, and privately held health tech company, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, our platform serves more than 30,000 provider organizations, impacting millions of lives. We reinvest a significant percentage of our revenue into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, PointClickCare offers flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter, human-first healthcare future, accelerated by AI for meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration, improving outcomes, and maximizing impact. Our hiring practices uncover AI expertise, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesn’t just survive, it thrives.

To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Role

As Senior Director, Product Management at PointClickCare, you will drive critical growth and platform strategies. This role will lead product efforts across partnerships with HIEs and state agencies, as well as multiple platform integration and migration efforts. Your work will help unify user experience while navigating complex, high-stakes relationships. You will serve as the key product management partner to Market VPs, Engineering Leadership, and Executive Leadership on product priorities foundational to our long-term vision.

Key Responsibilities

Strategic Product Leadership

• Define and own the product strategy for your defined scope.
• Coordinate across the portfolio to ensure roadmaps align with company goals.
• Establish and drive toward a long-term vision and make smart trade-offs.
• Demonstrate strong systems thinking, market awareness, and the ability to influence executive-level decisions.

People and Organization Leadership

• Coach product management leaders and talent, driving engagement, retention, and performance management.
• Align teams to strategy and lead through change with clarity and empathy.
• Possess working knowledge of emerging AI tools for product management and product development.
• Coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making.

Cross-Functional Collaboration and Execution

• Work in lockstep with Engineering and UX leadership to empower product teams that effectively deliver outcomes in an agile, product operating model.
• Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance.
• Influence stakeholders to drive results and ensure product value propositions are well-understood and represented in the market.
• Exhibit exceptional relationship-building, communication, and influence skills—internally across functions and externally with partners and stakeholders.
• Provide mentoring, conflict resolution, and demonstrate executive presence.
• Drive alignment and consensus across diverse perspectives.

Market and Platform Acumen

• Possess a strong understanding of the healthcare ecosystem, with a particular focus on... (content truncated)

Salary

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Location Type

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