Staff Experience Researcher
ThumbtackSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, extensive experience in applying customer-centered research techniques to product definition and designs, and a portfolio of work representing research that influenced great insights or experiences.
Responsibilities
The Staff UX Researcher will represent the needs of customers across the product and design lifecycle, engage with customers to understand their unique needs for our products, partner with Product Managers and Designers to influence product strategy and roadmaps, validate feature and design direction through participatory design and usability testing, analyze and synthesize qualitative and quantitative data to generate strategic insights, communicate findings through various artifacts, and provide mentorship to other team members.
Skills
UX Research
Customer Needs Analysis
Research Techniques
User Personas
User Journeys
Usability Testing
Data Analysis
Qualitative and Quantitative Research
AI Integration
Design Validation
Stakeholder Communication
Mentorship
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees