Staff UX Researcher

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have 8+ years of relevant UX research experience and a portfolio showcasing research that influenced insights or experiences. A strong background in customer-centered research techniques, defining, planning, and executing studies using quantitative and/or qualitative methods is required. Experience integrating AI into work processes, decision-making, or problem-solving is also necessary. Preferred qualifications include expertise in qualitative research, workshop facilitation, customer visit moderation, rapid synthesis, cross-functional collaboration, creating and executing online surveys, and advanced presentation skills.

Responsibilities

The Staff UX Researcher will represent customer needs throughout the product lifecycle, applying appropriate research techniques to understand user needs and identify UX opportunities. Responsibilities include partnering with Product Managers and Designers to influence product strategy, validating features and designs through various testing methods, and analyzing qualitative and quantitative data to generate actionable insights. The researcher will also communicate findings through artifacts like personas and user journeys, and mentor other team members while championing the UX research discipline.

Skills

UX Research

AI Integration

Product Strategy

Usability Testing

Qualitative Research

Quantitative Research

User Personas

User Journeys

Task Analysis

Mentorship

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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