Staff Technical Program Manager at Headway

New York, New York, United States

Headway Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, HealthtechIndustries

Requirements

  • You've driven large-scale programs across diverse, cross-functional teams and have proven experience with end-to-end program ownership
  • You thrive in ambiguous environments and can structure complex problems while navigating competing priorities
  • You're a natural collaborator who builds trust across teams and can influence without authority
  • You’re a strategic thought leader who can partner and contribute alongside strong Engineering leaders towards realizing a technical vision
  • You have executive presence and can communicate effectively with senior leadership

Responsibilities

  • Lead end-to-end technical programs that span across engineering and the company, owning outcomes from definition through delivery
  • Enumerate and prioritize technical investments across our engineering organization, creating comprehensive programs to systematically address key technical challenges to help us scale 10x-100x
  • Spearhead Operational Health initiatives to improve system observability, reliability, performance, and operational excellence
  • Be a strategic thought partner with the Foundations team leadership to align on priorities and drive execution on key investments
  • Establish operational health metrics and drive continuous improvement programs that enhance developer experience
  • Leadership in cross-functional alignment between engineering, product, and business teams on technical strategy, roadmap, and prioritization
  • Create scalable processes and playbooks that improve engineering velocity, predictability, and quality
  • Communicate with senior leadership on program status, risks, and strategic technical decisions

Skills

Key technologies and capabilities for this role

Technical Program ManagementCross-Functional LeadershipEngineering ProgramsOKR ManagementStrategic PlanningExecution PlanningSystems EngineeringProcess Optimization

Questions & Answers

Common questions about this position

What is the compensation for the Staff Technical Program Manager role?

This information is not specified in the job description.

Is this Staff Technical Program Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Staff Technical Program Manager role?

The role requires skills in leading end-to-end technical programs, prioritizing technical investments, spearheading operational health initiatives, strategic partnering with leadership, and establishing operational metrics.

What is the company culture like at Headway?

Headway emphasizes tackling the largest critical problems, simplifying complexity, driving craft and velocity into execution, and raising the bar on operational excellence that scales, while fostering meaningful career experiences.

What makes a strong candidate for this Staff Technical Program Manager position?

Strong candidates are strategic thought partners capable of transforming complex challenges into execution plans, leading end-to-end technical initiatives, and establishing the TPM function as the first foundational hire.

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters
2019Year Founded
$318.1MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible Paid Time Off
Employee Assistance Program (EAP)
Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.
Potential backlash from professionals feeling undervalued by Headway's platform.
Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
Partnerships with Cigna and Blues plan to expand services to all 50 states.
Growing demand for telehealth services boosts Headway's market potential.

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