Staff Technical Program Manager at Headway

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, HealthtechIndustries

Requirements

You've driven large-scale programs across diverse, cross-functional teams and have proven experience with end-to-end program ownership
You thrive in ambiguous environments and can structure complex problems while navigating competing priorities
You're a natural collaborator who builds trust across teams and can influence without authority
You’re a strategic thought leader who can partner and contribute alongside strong Engineering leaders towards realizing a technical vision
You have executive presence and can communicate effectively with senior leadership

Responsibilities

Lead end-to-end technical programs that span across engineering and the company, owning outcomes from definition through delivery
Enumerate and prioritize technical investments across our engineering organization, creating comprehensive programs to systematically address key technical challenges to help us scale 10x-100x
Spearhead Operational Health initiatives to improve system observability, reliability, performance, and operational excellence
Be a strategic thought partner with the Foundations team leadership to align on priorities and drive execution on key investments
Establish operational health metrics and drive continuous improvement programs that enhance developer experience
Leadership in cross-functional alignment between engineering, product, and business teams on technical strategy, roadmap, and prioritization
Create scalable processes and playbooks that improve engineering velocity, predictability, and quality
Communicate with senior leadership on program status, risks, and strategic technical decisions

Skills

Technical Program Management

Cross-Functional Leadership

Engineering Programs

OKR Management

Strategic Planning

Execution Planning

Systems Engineering

Process Optimization

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters

2019Year Founded

$318.1MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Flexible Paid Time Off

Employee Assistance Program (EAP)

Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.

Potential backlash from professionals feeling undervalued by Headway's platform.

Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.

It reduces administrative burdens for mental health professionals, enhancing focus on patient care.

Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.

Partnerships with Cigna and Blues plan to expand services to all 50 states.

Growing demand for telehealth services boosts Headway's market potential.

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