Staff Support Engineer - IGA at Saviynt

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Cybersecurity, TechnologyIndustries

Requirements

Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field
8+ years of proven hands-on experience in leading and implementing (design, development, testing and deployment) any leading IGA products in the market
Strong understanding of identity governance and administration principles
Strong knowledge/experience of SQL and ability to write complex SQL queries
Strong knowledge/experience with Java/J2EE, Groovy, Web services (REST & SOAP), Network fundamentals, Cryptography & Certificates fundamentals, Unix/Linux fundamentals, Python, and Shell Scripting
Knowledge of standard Identity systems like LDAP & Active Directories and protocols like SAML, OAuth, SCIM etc
Knowledge of integrating with widely used enterprise/cloud platforms like AD, SAP, ERP, Workday, ServiceNow etc
Experience with cloud platforms and technologies like AWS and Azure (plus)
Saviynt IGA, PAM L100, L200 or CyberArk, SailPoint Professional certifications

Responsibilities

Act as the technical lead for Saviynt platform support, handling L3/L4 escalations from the support team
Drive root cause analysis (RCA) and permanent resolutions for recurring or complex issues
Interface with Saviynt product engineering team and internal stakeholders to resolve product bugs or configuration issues
Perform deep-dive analysis of logs, APIs, connectors, and workflows to identify system behaviour and optimize performance
Guide and mentor support engineers and ensure adherence to SLA, OLA and best practices
Contribute to knowledge base development, SOP documentation, and automation of common issues, planned releases
Ensure compliance with security standards, audit requirements, and governance policies
Advise regional customer support on best practices for identity governance and access management, leveraging expertise to enhance their knowledgebase
Be the SME (Subject Matter Expert) for Saviynt product; demonstrate and maintain expertise of general technologies and security principles; stay up to date with industry trends and advancements
Lead discussions with internal teams, including regional support, Operations, Product Management and Engineering, to ensure seamless on-time delivery of services and solutions
Collaborate with team members on timely resolution of issues per planned target releases
Contribute back to the Saviynt Community by helping build internal SOPs, publishing knowledge articles etc

Skills

Key technologies and capabilities for this role

IGAPAMTroubleshootingRoot Cause AnalysisLog AnalysisAPIsConnectorsWorkflowsL3 EscalationsL4 Escalations

Questions & Answers

Common questions about this position

What are the main responsibilities of the Staff Support Engineer role?

You will act as the technical lead for Saviynt platform support, handling L3/L4 escalations, driving root cause analysis, interfacing with product engineering, performing deep-dive log analysis, mentoring support engineers, and contributing to knowledge base and SOPs.

What skills and expertise are required for this position?

The role requires expertise as a Subject Matter Expert (SME) for Saviynt IGA and PAM products, deep knowledge of logs, APIs, connectors, workflows, identity governance, access management, security standards, and general technologies, plus the ability to stay updated with industry trends.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture can I expect at Saviynt?

Saviynt has a dynamic and forward-thinking team that values innovation, collaboration, and excellence.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

Land your dream remote job 3x faster with AI

Try Jobo Free