Staff Software Gen AI Engineer

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates should possess experience in leveraging or critically thinking about Large Language Models (LLMs), Agentic AI, and Knowledge Graphs (KGs), along with a strong background in application development and a familiarity with the Go-To-Market (GTM) domain. A Bachelor's degree in Computer Science or a related field is required, and at least 5 years of software development experience are preferred. Experience with ServiceNow platform development and AIA Studio is highly desirable.

Responsibilities

The Staff Software Gen AI Engineer will develop scalable and maintainable applications and workflows within the ServiceNow platform, leveraging AIA Studio to orchestrate AI workflows and integrate machine learning models. They will design AI-powered systems using LLMs, Agentic AI, and semantic retrieval to deliver contextual insights and automation, building RAG pipelines enriched with Knowledge Graphs to surface relevant data. This role involves implementing AI agents capable of task planning and execution, collaborating with Product and Business Operations to identify opportunities and deliver measurable impact, and ensuring the systems are resilient, secure, and high-performance while contributing to team success through mentorship and technical leadership.

Skills

Generative AI

AI-driven automation

Data Science

Product Collaboration

SaaS Development

UX Engineering

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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