Senior / Lead Product Marketing Manager, New Products
ZipSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
FintechIndustries
Requirements
- Ability to lead complex, cross-functional initiatives across major product areas (e.g., core banking, risk, AI Insights, payroll)
- Experience driving strategy and execution for high-impact roadmaps with dependencies across multiple teams
- Skill in defining and tracking KPIs, monitoring performance, and making data-driven decisions rooted in customer insights and company goals
- Proven ability to ship high-quality products from ideation to launch, partnering closely with design and engineering
- Strong storytelling and communication skills to create compelling narratives, align stakeholders, and influence leadership
- Deep customer empathy, with ability to immerse in SMB workflows, pain points, and needs
- Experience mentoring and coaching PM peers to elevate product craft, storytelling, and customer empathy
- Capability to treat products like a business, balancing customer needs, technical feasibility, and business impact
- Ability to collaborate cross-functionally with Sales, Marketing, Customer Experience, Data, and Operations teams
- Senior-level product leadership as a bar-raiser, influencing company strategy and long-term product portfolio direction
Responsibilities
- Own impactful products end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes that shape SMB money management and align with Relay’s strategic goals
- Drive strategy and execution for a major product domain, leading cross-functional initiatives and balancing customer needs, technical feasibility, and business impact
- Treat your product like a business: define and track KPIs, monitor performance, and make data-informed decisions
- Ship high-quality products from ideation to launch, partnering with design and engineering to ensure usability, craft, and polish
- Build and tell the story for your product: create clear, compelling narratives to inspire leadership, align stakeholders, and drive conviction in ambiguity
- Stay deeply connected to SMB customers: immerse in their workflows and pain points to solve meaningful problems with intuitive, delightful products
- Collaborate cross-functionally with Sales, Marketing, and Customer Experience teams for smooth go-to-market
- Partner with Data and Operations to design measurable outcomes and experimentation frameworks
- Create and communicate cross-company narratives and roadmaps that influence leadership
- Mentor and coach PM peers, raising the bar on product craft, storytelling, and customer empathy
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or hybrid?
The position is hybrid.
What does a Staff Product Manager do at Relay?
You'll own impactful products end-to-end, define the vision and roadmap, drive strategy and execution for a major product domain, and lead cross-functional initiatives.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the product management culture like at Relay?
Product management focuses on outcomes over outputs, starting with real customer problems, pairing long-term vision with rapid iteration, prioritizing trust, usability, reliability, polish, customer empathy, and product craft.
What makes a strong candidate for the Staff Product Manager role?
Strong candidates are bar-raisers who can lead complex cross-functional initiatives, own high-impact roadmaps, mentor peers, influence company strategy, and demonstrate customer empathy and product craft.
Relay
Communication platform for workforce efficiency
About Relay
Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.
Raleigh, North CarolinaHeadquarters
2015Year Founded
$46.7MTotal Funding
SERIES_BCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees
Benefits
Health, dental & vision
PTO
Paid sick leave
401(k) with 3% match
Paid parental leave
Connection & wellness credit
Equipment & tools
Flexible work environment
Free snacks & fun times
Risks
Emerging competitors like Apiture and Vantaca threaten Relay's market share.
Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.
Reliance on Series B funding may lead to financial instability if growth targets aren't met.
Differentiation
Relay offers real-time language translation for frontline teams, enhancing communication efficiency.
The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.
Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.
Upsides
Relay's Series B funding of $35M supports growth in productivity and safety features.
The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.
Advancements in voice interface technology enhance Relay's user interaction and accessibility.
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