Sr. Technical Program Manager, Data Privacy & Compliance

Position Overview

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Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Technical Program Management and Engineering Teams: Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high impact technical solutions and programs. It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment.

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from architecting sound data and infrastructure to be leveraged across the company, to building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

Challenge

Thumbtack is looking for an experienced Technical Program Manager to build out and manage our company-wide Data Privacy & Compliance program. We’re looking for the right person who’s excited about the unique and high impact opportunity to build something special. You will lead complex, highly technical, multi-disciplinary projects in a program that spans Engineering (data services, infrastructure, product, security), Legal, Business Applications, IT, Marketing, Trust & Safety, Data Science, Finance, HR, Sales, Service, and Partnerships. Your initiatives will be strategic and operational, impacting our internal and external users – from designing and deploying new data systems, to implementing operational compliance processes and workflows, to developing employee training and awareness.

Responsibilities

• Partner with Privacy Counsel, business leaders, and tech partners to develop a data privacy program strategy, drive semi-annual planning to identify objectives and key results that support that strategy, and collaborate with product, engineering, and others to prioritize and resource dependent initiatives.
• Collaborate with Privacy Counsel, product, engineering, and business teams to develop comprehensive plans, manage complex cross-team dependencies, and implement scalable tools, infrastructure, automation, and processes to both internal and external users.
• Partner with Privacy Counsel and stakeholders to establish company-wide awareness, participation, and adoption across all dimensions of data privacy through things like privacy reviews, integration of privacy-by-design principles, and training.
• Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary.
• Continually evaluate ways to improve or automate privacy processes in our product, platform, and tools around things such as: data subject requests, data mapping, data sharing, consent management, vendor/partner compliance, mobile app store compliance, reporting, documentation, and audits.
• Stay up-to-date on privacy requirements, best practices, tools, and emerging technologies.
• Contribute to, and lead when necessary, related GRC (Governance, Risk, and Compliance) initiatives.