ServiceNow

Sr. Technical Consultant, IT Asset Management

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess a current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations such as CIS-ITSM, CIS-HRSD, or CIS-CSM, along with Micro-Certifications. They must also have at least 8 years of experience in configuration and development for complex, highly-capable technologies, including experience with ServiceNow solutions.

Responsibilities

The Sr. Technical Consultant will serve as the technical expert for customer engagements, configuring ServiceNow Service Delivery products based on best practices to accelerate customer business outcomes. They will support customer process definition, re-engineering, and gap analysis, advise customers on leveraging ServiceNow capabilities, lead design workshops, draft user stories, guide system administrators, develop integration components, prepare customer deliverables, and manage multiple projects. Additionally, they will support sales activities, provide training, and promote continuous improvement practices, potentially traveling up to 50% annually to meet customer needs.

Skills

ServiceNow

IT Asset Management

Configuration Best Practices

Process Re-engineering

Customer Engagement

Technical Consulting

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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