Sr. Technical Consultant, Federal

The Sr. Technical Consultant will act as the functional and technical expert, configuring ServiceNow IT Service Management products based on best practices to accelerate customer business outcomes. Responsibilities include supporting IT-specific process definition, re-engineering, improvement, and gap analysis through workshops. The role involves advising customers on leveraging the ServiceNow IT Service Management Solution's standard capabilities, leading design workshops focused on the platform and ITSM technology, and guiding customers in completing technical documentation. Additionally, the consultant will draft technically-focused user stories, define acceptance criteria, testing strategies, and knowledge transfer plans, while also providing ad-hoc oversight and training for customer system administrators. The role entails leading technical aspects of project and solution delivery, developing integration components like SSO and LDAP, creating portal components, and preparing customer-facing deliverables focused on technology. The consultant will manage multiple complex projects, promote continuous improvement for delivery materials, support sales activities when needed, and provide training and mentoring to the delivery team and partner ecosystem. Travel may be up to 50% annually.