Sr. Technical Consultant, Core Business Transformation Solutions 

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ServiceNow is seeking a Sr. Technical Consultant, Core Business Transformation Solutions to join their Expert Services Team. This role focuses on customer engagement, consulting, and configuring ServiceNow's Core Business Transformation Products, including HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions, and Finance & Supply Chain Solutions. The primary goal is to accelerate and drive customer business outcomes through the effective use of ServiceNow's platform.

Responsibilities

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration over customization.
• Support engagement efforts such as specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers on leveraging the standard capabilities of the ServiceNow Solution to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.
• Draft technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer, while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources' development.
• Act as a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare all customer-facing deliverables focused on the technology and ensure the quality of the configured/developed solution.
• Manage multiple and complex projects/initiatives simultaneously.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Travel up to 50% annually, driven by customer needs and internal meetings.

Requirements

• At least 3+ years of configuring/developing ServiceNow.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certifications.

Company Information

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.