Sr. Technical Consultant, Core Business Transformation Solutions

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess at least 3 years of experience configuring and developing ServiceNow, along with a current ServiceNow Certified System Administrator (CSA) certification. They should also have experience integrating AI into work processes, decision-making, or problem-solving, including leveraging AI-powered tools and analyzing AI-driven insights.

Responsibilities

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices, supporting customer engagements through process definition and gap analysis, advising customers on leveraging ServiceNow capabilities, leading design workshops, guiding the creation of documentation and user stories, providing oversight and training for customer administrators, leading technical aspects of project delivery, developing integration components, and preparing customer-facing deliverables. They will also juggle multiple projects, promote continuous improvement practices, support sales activities, and provide training to the delivery team and partner ecosystem, with up to 50% travel annually.

Skills

ServiceNow

Configuration

Process Re-engineering

Workshop Facilitation

Customer Engagement

Best Practices

Solution Design

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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