Sr Spec Sales Exec 1 Cust Success Mob at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree (BS/BA) desired
2+ years of related sales experience
Solid grasp of sales principles, practices, products, and services
Ability to manage small to mid-sized sales and occasionally handle large complex sales
Works with moderate on-going supervision
Responsible for a moderate quota or territory
Utilizes company policies and exercises judgment to resolve customer issues or identify opportunities
May lead presentations and mentor less experienced peers

Responsibilities

Drive revenue growth by retaining existing customers, achieving sales quotas, and upselling to create incremental new business
Develop and maintain strong client relationships, manage account escalations, and ensure direct communication with key decision makers
Successfully close sales deals, deliver on sales metrics, and secure renewal and new contracts to meet performance targets
Assess and understand customer needs to tailor solutions, leveraging a consultative approach to meet strategic business priorities and apply the latest technologies
Conduct market research to stay informed on industry trends and identify key customer needs, utilizing this knowledge to enhance sales opportunities and improve customer satisfaction (Net Promoter Score - NPS)
Acquire new business and conduct customer visits in the field
Collaborate with team from assigned office location when not in the field
Sell organization’s products and services via telephone within designated market areas or assigned accounts

Skills

Sales

Customer Relationship Management

Revenue Growth

Upselling

Account Management

Sales Quotas

Consultative Selling

Market Research

Cybersecurity

Fiber

Wireless

Cloud

IoT

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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