Sr. Solutions Engineer at Bandwidth

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, CommunicationsIndustries

Requirements

A minimum of 6 years’ experience as a Solutions / Enterprise Architect, pre-sales consultant or any relevant position
Good working knowledge of SIP and related protocols, their interoperability with PBX & SBC technology stacks, including surrounding networking, security, and messaging technologies
Familiarity with APIs and related technologies
Ability to communicate complex technical solutions to a business-focused audience effectively and efficiently
A proactive, self-sufficient, flexible approach with a willingness to learn new skills and disciplines, working both independently and as part of multi-disciplinary teams
The ability to communicate with and guide customers based on industry best practices, rooted in personal experience
Experience with UCaaS, CCaaS, and CPaaS applications, as well as exposure to platforms with which they interface with would be beneficial
Fluency in English, both verbal and written form, and any additional languages would be a plus
Travel is expected to be 20-30% of your time, including international

Responsibilities

Act as a trusted technical advisor to customers throughout the sales, onboarding, and implementation process
Deliver customized product demos and presentations tailored to customer needs
Collaborate with customers at all organizational levels to understand and address technical requirements
Design and recommend Bandwidth-based solutions, providing architectural and deployment guidance
Gather and share customer feedback and market insights with Product and Marketing teams
Develop and deliver technical training and enablement for Sales, Support, and other teams
Support Sales by responding to RFPs and technical inquiries
Stay current on industry trends, technology innovations, and regulatory requirements
Represent Bandwidth at industry events and public forums to showcase solutions
Partner with cross-functional teams to ensure solutions meet customer and market needs
Coach and mentor technical sellers and customer-facing staff
Drive customer adoption and long-term satisfaction through ongoing support and relationship building

Skills

Key technologies and capabilities for this role

Solutions EngineeringProduct DemosCustomer OnboardingTechnical SalesSolution ArchitectureRFP ResponseTechnical TrainingVoice CommunicationsMessaging ServicesEmergency ServicesAI IntegrationsCloud Deployment

Questions & Answers

Common questions about this position

What experience is required for the Sr. Solutions Engineer role?

A minimum of 6 years’ experience as a Solutions / Enterprise Architect, pre-sales consultant or any relevant position is required.

What technical skills are needed for this position?

Candidates need good working knowledge of SIP and related protocols, their interoperability with PBX & SBC technology stacks, including surrounding networking, security, and messaging technologies, plus familiarity with APIs and related technologies.

What soft skills are important for this role?

The role requires the ability to communicate complex technical solutions to a business-focused audience effectively and efficiently, along with a proactive, self-sufficient, flexible approach and willingness to learn new skills.

What is the company culture like at Bandwidth?

Bandwidth celebrates differences and encourages BANDmates to be their authentic selves, with a focus on being part of the BAND where your music matters.

Is this position remote or does it require office work?

This information is not specified in the job description.

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

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