Sr. Site Specialist at Thermo Fisher Scientific

West Greenwich, Rhode Island, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Laboratory ServicesIndustries

Requirements

High School Diploma/GED (Associates/Bachelor's preferred)
Laboratory and GXP environments experience
Utilization of Good Documentation Practices in all record keeping
2-3 years of progressive relevant experience preferred
2+ years in customer service environment
Demonstrated verbal, written, and presentation skills
Proven excellence in client service
Strong communication skills and proactive approach in all duties
Must maintain Thermo Fisher Scientific’s Four-I Values
Computer/software skills (Outlook, Excel, Word, PowerPoint)
Strong analytical, detail oriented, and critical thinking abilities to problem solve, make timely decisions, and coordinate multiple overlapping priorities
Good time management

Responsibilities

Work within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records
Coordinate scheduling of equipment with internal customer and external vendors including generating and tracking of monthly PMs due lists
Perform vendor escorting for work site activities
Support the procurement of materials for equipment management such as lab consumables
Generate client requested reports including open work orders, work order status, and pending service requests
Provide extensive customer service including timely response to all service status requests
Independently make decisions and apply available resources to meet customer requirements and communicate any customer issues or potential problems
Serve as the first point of contact for any lab support service questions
Maintain safety awareness by maintaining and authoring Work Instructions and performing PPE assessments
Promote a safe work environment through various safety initiatives within functional area
Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions
Take direction from Site Supervisor/Sr. Manager regarding daily duties
Promote personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with a goal of first call resolution within established turnaround times
Work optimally with a diverse cross-functional team
Embrace Practical Process Improvement (PPI) methodologies
Positively represent Thermo Fisher Scientific at all times throughout customer locations
Attend required training sessions

Skills

Key technologies and capabilities for this role

CMMSCustomer ServiceSchedulingVendor ManagementProcurementReport GenerationWork Order ManagementEquipment Tracking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position located in West Greenwich, RI, in a laboratory setting during the first shift (days).

What are the key responsibilities of the Sr. Site Specialist?

Key responsibilities include working within CMMS to update equipment records, coordinating scheduling with customers and vendors, performing vendor escorting, supporting procurement, generating reports, providing extensive customer service, maintaining safety, and working with cross-functional teams.

What skills or experiences are required for this role?

Required skills include proficiency with CMMS, customer service excellence, ability to coordinate with vendors and teams, safety awareness, independent decision-making, and working optimally with diverse cross-functional teams.

What is the company culture like at Thermo Fisher Scientific?

The culture emphasizes meaningful work with global impact, enabling customer success in health, environment, and safety, while promoting personal growth, safety initiatives, and collaboration with cross-functional teams.

What makes a strong candidate for this Sr. Site Specialist position?

Strong candidates excel in customer service with first-call resolution, handle independent decision-making, coordinate effectively with teams and vendors, maintain safety protocols, and embrace process improvements while promoting personal growth.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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