[Remote] Sr. Program Manager at Nava

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, Public Sector, ConsultingIndustries

Requirements

Must have experience with Custom Software or Cloud infrastructure programs/projects
Previous experience in managing Paid Family Leave Benefits Programs
Experience working with or for state government agencies
Experience with growing agile development teams and the challenges of managing a project at scale
Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
5+ years of experience overseeing delivery outcomes and client relationships for a set of small- to medium-sized projects
Empathetic communicator and relationship builder with a service-oriented approach

Responsibilities

Exceed the expectations of government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
Engage clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate progress transparently
Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs), option years, and negotiations with prime contractors
Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
Support the creation of delivery environments built on mutual trust between government partners and our team
Scale efforts through a team of project managers and other functional delivery leads
Manage all the contracts and finances within your portfolio in coordination with the finance team and coordinate necessary contract modifications
Set and uphold standards for delivery excellence and client service
Apply Nava's policies and guidance at the program level (e.g., utilization guidance)
Participate in developing and delivering company objectives and key results

Skills

Key technologies and capabilities for this role

Program ManagementClient Relationship ManagementRisk ManagementContract ManagementStakeholder ManagementTeam LeadershipGovernment ContractingProject DeliveryProfit & Loss ManagementOrganic Growth

Questions & Answers

Common questions about this position

What experience level is required for the Sr. Program Manager role?

Nava's Program Managers have 5+ years of experience overseeing delivery outcomes and client relationships for small- to medium-sized projects.

What are the main responsibilities of a Program Manager at Nava?

Responsibilities include cultivating client relationships, detecting and resolving risks, managing contracts and finances, scaling efforts through project managers, and growing the portfolio.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Nava have?

Nava emphasizes human-centered design, modern engineering practices, meaningful work connected to public good, and creating delivery environments built on mutual trust.

Nava

Develops software for government service improvement

About Nava

Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$2.1MTotal Funding

DEBT_PPCompany Stage

Government & Public Sector, Social ImpactIndustries

201-500Employees

Benefits

Medical, dental, & vision

20 days of PTO accrued

Unlimited sick leave

Paid parental leave

Sabbatical leave

401k contributions match at 4% of your salary

Flexible work arrangements

$1,000 new home office set up budget, monthly phone allowance

Monthly partial reimbursement for utilities (where applicable)

$2,000 annual tuition & professional development budget

Equity stock options

Employee referral program

Commuter benefits

Risks

Dependence on government contracts exposes Nava to financial instability from budget changes.

AI use in government services may face scrutiny over data privacy and ethics.

Resistance to digital transformation within government agencies could delay project outcomes.

Differentiation

Nava specializes in user-friendly software solutions for government services.

The company is a public benefit corporation focused on social impact projects.

Nava's diverse workforce reflects the communities it serves, enhancing solution equity.

Upsides

Nava's AI-driven solutions enhance public benefits enrollment, increasing accessibility.

Government IT modernization trends offer Nava expansion opportunities in digital transformation.

Strategic partnerships, like with Aquia Inc., boost Nava's cybersecurity and cloud capabilities.

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