Sr. Product Manager at Uniphore

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, TechnologyIndustries

Requirements

5+ years of product management experience, with at least 3 years focused on data platforms, customer data platforms (CDP), or enterprise data infrastructure products
Strong understanding of data pipelines, ETL, data

Responsibilities

Define and prioritize product roadmaps for Uniphore’s data platform, ensuring alignment with market needs and company objectives
Work closely with engineering and architecture teams to define platform infrastructure KPIs, including cost, performance, and reliability SLAs
Conduct market research, competitive analysis, and customer interviews to identify emerging trends and enhance Uniphore’s data platform offerings
Collaborate with AI and data science teams to integrate AI-powered capabilities such as identity resolution, audience segmentation, and customer journey orchestration
Drive go-to-market strategy in collaboration with marketing, sales, and customer success to ensure successful product launches and adoption
Communicate product vision and updates to internal and external stakeholders, ensuring alignment across teams
Analyze data and customer feedback to continuously improve platform capabilities and user experience
Work with cross-functional teams to identify process improvements, ensuring faster execution and product-market fit

Skills

Product Management

Generative AI

Knowledge AI

Emotion AI

Workflow Automation

Data Management

Agent Model Training

Enterprise AI

Multimodal AI

Voice Analysis

Video Analysis

Text Analysis

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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