Sr National Account Mgr, Embedded Payments at Fifth Third Bank

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, PaymentsIndustries

Requirements

Bachelor’s degree (with emphasis implied, text cuts off)
Prior experience managing partner integrations in a fast-paced working environment
Technical and interpersonal skills
Ability to form strong partnerships with internal and external stakeholders
Expertise in understanding partner use cases, pain points, and challenges
Knowledge of risk management, operations, and industry trends in payments (e.g., payment processors, ISOs, Payment Facilitators)
Ability to conduct research on competitor practices, monitor industry trends, and read relevant materials to be an industry expert

Responsibilities

Manage day-to-day interaction, operations, and relationships with the largest clients in the Newline Group (e.g., program managers, payment processors, ISOs, Payment Facilitators, strategic partners)
Provide proactive and consultative support, including issue resolution, product enhancements, and advocacy with internal stakeholders (senior management, risk, IT, operations/accounting)
Handle executive communication, process improvements, risk management, and operational responsibilities
Partner with external vendors on existing and new payment opportunities
Participate in organic growth strategies, evaluate opportunities, and support integration, management, and growth plans for new business
Manage existing and new clients with technical integrations
Assist clients with solutions and enhancements for their programs
Implement program changes and collaborate with business partners to bring products/programs to market
Manage client changes (e.g., marketing requests, technology, functionality rollouts)
Identify opportunities to improve integration processes and client experience
Gather client feedback and share with cross-functional teams to influence roadmap decisions
Participate in developing and maintaining the department's strategic plan
Work with cross-functional internal/external teams on product development, implementation, and servicing
Deliver timely issue resolution with partners (e.g., Product/Engineering, Program Management, Legal/Compliance, Accounting)
Conduct competitor research to ensure competitiveness in features, pricing, and service quality
Design and manage programs to minimize financial and reputational risk
Monitor industry trends to maintain expertise
May lead/mentor team members, provide performance feedback, develop talent, and support succession planning

Skills

Account Management

Payments Processing

Partner Integrations

Risk Management

Stakeholder Management

Issue Resolution

Product Enhancements

Executive Communication

Process Improvement

Operational Management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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