AI Solutions Manager
Arize AIFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have 7 years of presales experience, including experience managing presales teams as a first-line manager. A strong understanding of the SaaS market, PaaS solutions, and Service Management practices is required, along with experience in Value Based Selling or Solution Selling. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving, and experience in a fast-growing IT environment (software, cloud, or customer experience) are also necessary. The ability to motivate and inspire a growing team of Presales Solutions Consultants and an understanding of coaching, mentoring, and management of individual contributors are essential.
The Sr Mgr, Solution Consulting - AI Architects will ensure Solution Consultants demonstrate relevance to customers, discover business and technical problems, deliver high-quality presentations and demonstrations, and execute proofs of concept when needed. Responsibilities include comprehending and documenting business value, ensuring customer commitment to the ServiceNow solution, developing team members, and maintaining a recruiting pipeline for potential SC candidates. The role involves working with regional sales managers to prioritize Solution Consulting efforts, assigning resources to sales opportunities, and evaluating progress against goals. Additionally, the manager will assign resources to marketing and demand generation efforts, develop and deploy team training curriculums, and evaluate team members regularly. Managing day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting is also part of the role.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.