ServiceNow

Sr Mgr, Solution Consulting - AI Architects

Austin, Texas, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates should have 7 years of presales experience, including experience managing presales teams as a first-line manager. A strong understanding of the SaaS market, PaaS solutions, and Service Management practices is required, along with experience in Value Based Selling or Solution Selling. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving, and experience in a fast-growing IT environment (software, cloud, or customer experience) are also necessary. The ability to motivate and inspire a growing team of Presales Solutions Consultants and an understanding of coaching, mentoring, and management of individual contributors are essential.

Responsibilities

The Sr Mgr, Solution Consulting - AI Architects will ensure Solution Consultants demonstrate relevance to customers, discover business and technical problems, deliver high-quality presentations and demonstrations, and execute proofs of concept when needed. Responsibilities include comprehending and documenting business value, ensuring customer commitment to the ServiceNow solution, developing team members, and maintaining a recruiting pipeline for potential SC candidates. The role involves working with regional sales managers to prioritize Solution Consulting efforts, assigning resources to sales opportunities, and evaluating progress against goals. Additionally, the manager will assign resources to marketing and demand generation efforts, develop and deploy team training curriculums, and evaluate team members regularly. Managing day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting is also part of the role.

Skills

AI
Solution Consulting
Sales
Team Management
Recruiting
Training Development
Resource Management
Customer Relationship Management
Business Value Assessment
Proof of Concept (PoC)

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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