Sr. Manager, Technical Account Management at Workday

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, HR TechIndustries

Requirements

BS or MS in a Technical Degree (e.g., Computer Science)
Shown leadership experience
Excellent interpersonal skills, including with C-Level executives
Strong technical background
Ability to strategically and tactically navigate challenges with large and sophisticated customers
Customer-centric demeanor and problem-solving expertise
Expertise in Workday's Architecture

Responsibilities

Lead a team responsible for building strong customer relations
Be responsible for hiring, coaching, developing, training, and skills management of the team
Build and nurture the growth of a cohesive team which includes resources that are co-located as well as virtual
Review customer pipeline, identify potential customer candidates for our service and assist Sales in customer conversations
Closely collaborate with the Global Support teams and their leadership to provide a superb experience to our Workday Success Plans Accelerate Plus and WSP Technical Account Management customers
Establish strong working relationships with customer-facing teams (Account Executives, Managing Partners, CSMs, Advisory Services)
Guide the team on raised and sophisticated issues, with effective use of resources, and handle the communications and expectations within Workday and with the client
Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
Work with the team to drive continuous improvement initiatives for Workday Success Plans Accelerate Plus and WSP Technical Account Management customers
Lead by example to nurture and maintain Workday's culture and uphold our core values
Become an expert in Workday's Architecture to support the team and their customers as needed
Participate in our 24X7 global coverage plan

Skills

Technical Account Management

Customer Support

Team Leadership

Workday Platform

Reliability Engineering

Stakeholder Management

Proactive Support

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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