Sr. Manager, RevOps at SugarCRM

Denver, Colorado, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CRMIndustries

Requirements

Experience leading, coaching, and developing a small team of Revenue Operations professionals
Ability to set clear goals, prioritize workstreams, and align with sales and go-to-market strategy
Expertise in analyzing and streamlining end-to-end sales processes for efficiency, scalability, and rep productivity
Proficiency in territory design, segmentation strategies, account potential evaluation, rep capacity assessment, and whitespace opportunities
Skills in partnering with Sales, Strategy, Finance, Marketing, Product, and Customer Success teams
Strong data analysis capabilities to uncover revenue growth opportunities from pipeline, win/loss trends, and rep productivity
Experience in sales forecasting, pipeline hygiene monitoring, dashboard production, reporting, and scenario modeling
Knowledge of pricing, discounting, deal desk policies, and implementing governance controls
Ability to maintain clean, accurate data in CRM and BI tools, manage quotas, certifications, account holdovers, and leaderboards
Expertise in troubleshooting CRM issues, user management, data standards, and optimizing sales tools/platforms (CRM, BI, enablement)
Willingness to work hybrid model with minimum 3 days in-office per week in Denver, CO

Responsibilities

Lead, coach, and develop a small team of Revenue Operations professionals
Set clear goals, prioritize workstreams, and ensure alignment with sales and go-to-market strategy
Analyze and streamline end-to-end sales processes to enhance efficiency, scalability, and rep productivity; identify gaps and implement improvements across lead-to-close cycle
Lead annual and ad hoc territory design and segmentation strategies for equitable coverage across geographies, segments, and verticals
Partner with Sales and Strategy teams to evaluate account potential, rep capacity, and whitespace opportunities; maintain territory alignment documentation and CRM mapping
Proactively identify and resolve operational pain points for sales team through process enhancement and automation
Uncover revenue growth opportunities through analysis of pipeline, win/loss trends, and rep productivity; implement data-driven initiatives to improve conversion rates and profitability
Support forecasting by validating inputs, monitoring pipeline hygiene, and producing accurate, timely dashboards and reporting; provide insights and scenario modeling
Ensure adherence to pricing, discounting, and deal desk policies; implement controls balancing governance and flexibility
Serve as strategic liaison between Sales, Finance, Marketing, Product, and Customer Success for alignment on goals, metrics, and execution
Maintain clean, accurate, structured data across CRM and BI tools; manage quota assignments, certification tracking, account holdovers, and leaderboard reporting
Troubleshoot CRM issues, support user management, and enforce data and usage standards
Evaluate and enhance sales tools and systems (CRM, BI, enablement platforms); recommend and implement aligned enhancements

Skills

Revenue Operations

Team Leadership

Sales Process Optimization

Data Analysis

Go-to-Market Strategy

CRM

Cross-Functional Alignment

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

Land your dream remote job 3x faster with AI

Try Jobo Free