Sr. Manager, People Applications at PagerDuty

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Strong leadership skills to lead, mentor, and develop a high-performing team of Business Analysts and Integration Analysts
Expertise in Workday, including hands-on configuration and optimization of core HCM and modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits
Proficiency with Workday tools like business process framework, calculated fields, EIB, and core reporting
Experience in project management, including setting product vision, multi-quarter roadmaps, requirements gathering, end-to-end delivery, governance, change intake, prioritization, release management, design reviews, test plans, user acceptance, and production cutovers
Knowledge of Workday security model, access controls, SOX, GDPR, data privacy, compliance, and audit requirements
Skills in managing integrations portfolio, architecture, monitoring, error handling, vendor coordination, data integrations, and automation
Ability to drive data quality, reconciliation, master-data stewardship, and define/monitor SLAs for issue resolution
Strong stakeholder communication, change management, facilitation, training, workshops, and translating technical concepts into business terms
People-focused leadership with project management and facilitation skills
Ability to stay current with Workday and HR technologies to recommend best-in-class solutions

Responsibilities

Set the Workday product vision and multi-quarter roadmap, aligning technology initiatives with People and business objectives. Oversee end-to-end delivery of Workday system initiatives from requirements gathering through launch and post-launch support
Lead, mentor, and develop a high-performing team of Business Analysts and Integration Analysts, fostering continuous improvement, collaboration, and operational excellence. Establish working norms, documentation standards, and knowledge management practices
Direct hands-on configuration and optimization of Workday, including core HCM and key modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits
Own governance for Workday change intake, prioritization, and release management, including design reviews, test plans, user acceptance, and production cutovers. Serve as senior Workday subject matter expert for new features, bi-annual releases, and optimization opportunities
Manage the Workday security model and access controls, partnering with audit on SOX, GDPR, and data privacy requirements. Ensure change management and compliance with security, regulatory, and audit requirements, maintaining comprehensive documentation
Direct the Workday integrations portfolio with internal and external systems, overseeing architecture, monitoring, error handling, and vendor coordination. Support data integrations and automation efforts across the people organization
Drive data quality, reconciliation, and master-data stewardship practices within Workday. Define and monitor SLAs for issue resolution
Guide stakeholder communication and change management for Workday, including training, release notes, and self-service enablement. Lead meetings, workshops, and requirements gathering sessions
Stay current with Workday and related HR technologies to recommend and implement best-in-class solutions. Identify and recommend key technologies to support and improve business processes
Partner closely with People Operations, Talent Acquisition, Total Rewards, Payroll, Finance, IT, and Legal to deliver scalable solutions, high-quality data, and reliable integrations

Skills

Workday

HRIS

HCM

Project Management

Team Leadership

Business Analysis

Integration Analysts

Roadmap Planning

Requirements Gathering

Process Improvement

Compliance

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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