[Remote] Sr Engagement (Project/ Delivery) Manager - State & Local Government at Workday

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software as a Service, GovernmentIndustries

Requirements

Experience managing multiple Workday product implementations concurrently
Ability to ensure projects are delivered within budget and time outlined in the SOW
Capability to participate in sales cycles, gather requirements, formulate delivery approaches, and develop proposals/SOWs
Skills in providing guidance and mentoring to Professional Services resources
Proficiency in project planning and staffing
Experience working with client project managers to identify and resolve issues impacting scope or timeframes
Ability to work with Delivery Assurance for compliance with checkpoints
Experience presenting at Executive Steering Committee meetings
Knowledge of Workday best practices
Skills as a liaison between Professional Services, sales, and development
Ability to identify opportunities for additional service offerings
Capability to assist in customer transitions from Professional Services to Product Support and present change orders for out-of-scope tasks

Responsibilities

Project manage one or more Workday product implementations concurrently
Ensure the project is successfully delivered within the budget and time outlined in the SOW
Participate in the sales cycle when requested to gather requirements, formulate delivery approach, and develop a proposal/SOW
Provide guidance and mentoring to Professional Services resources working on implementations
Ensure projects are properly planned and staffed
Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
Work with Delivery Assurance to ensure compliance with agreed to checkpoints
Present at Executive Steering Committee meetings
Ensure the client takes advantage of Workday best practices
Be a liaison for Professional Services when interacting with sales and/or development
Identify opportunities to position other service offerings
Ensure the client can serve as a reference upon completing their implementation
Assist in the transition of the customer from Professional Services to Product Support
Present client with change orders in the event they're asking Workday to perform tasks outside the scope of the SOW
Handle a portfolio of project engagements, including external customer-facing engagements and internal Workday engagements
Drive client implementation and develop key project deliverables (e.g., charter, project/staffing plan, issue logs)
Manage the customer experience through deployments and ensure successful implementation of Workday products for government customers
Manage to the agreed upon budget and deliver projects profitably

Skills

Key technologies and capabilities for this role

Project ManagementDelivery ManagementSaaSCustomer EngagementIssue ManagementResource ManagementHuman Capital ManagementFinancial ManagementConsultingGovernment Solutions

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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