Sr Manager, Global Business Management CTD (Remote) at Thermo Fisher Scientific

Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Clinical Trials, Pharmaceutical, Biotech, HealthcareIndustries

Requirements

Ability to build and lead all aspects of business relationships with existing key accounts, acquiring insight into client’s organization and business demands with a network perspective
Experience leading key client business review meetings (or delegating to team)
Capability to ensure all client Account Receivables are maintained current, issues handled promptly, communications timely and accurate (including quarterly Client Service reports)
Knowledge to ensure compliance with Contracts (MSA) for client and CTD operations
Skills in global CTD project portfolio oversight and sponsorship
Expertise in multi-site support, problem-solving for shared customers, standard methodologies, and urgent needs
Leadership in assigned site business activities, representing client interests while improving site financial position
Ability to lead above-site client operational business strategy, CAS, and consistent approaches to critical client touch points
Coordination skills between other Business Units in a site-agnostic manner
Capacity to increase visibility of activities, issues, and successes to executive team, establishing governance and reporting cadence
Support for major contract negotiations and agreements
Experience using connections with key customers to identify opportunities for commercial packaging business growth across the network
Partnership with Sales to identify, assess, and implement new business opportunities with existing key clients
Ability to support complex deals, define customer value propositions, participate in network initiatives for clients and strategic deals
Skills in completing commercial assessments, negotiating quotations for technical changes and additional services outside MSA
Expertise in driving pricing strategy for key opportunities, bridging business and customer perspectives
Leadership in preparing, analyzing, and running mid- and long-term demand planning processes for CTD Commercial network, ensuring accurate client forecasts in S&OP and planning model
Understanding of changes, risks, and opportunities in demand forecasts through marketplace exploration and business intelligence for Demand and Business Plans
Strategic portfolio analysis capabilities

Responsibilities

Build and lead all aspects of the business relationship with existing key accounts, focusing on client organization insights and network perspective for a client-centric approach
Lead (or delegate) key client business review meetings
Maintain current client Account Receivables, handle issues promptly, ensure timely and accurate communications including quarterly Client Service reports
Ensure client and CTD operate in compliance with Contracts (MSA)
Provide global CTD project portfolio oversight with sponsorship
Offer multi-site support and problem-solving focused on shared customers, standard methodologies, and urgent needs
Serve as leader in assigned site business activities, representing client interests and improving site financial position
Lead above-site client operational business strategy, CAS, and implement consistent approaches to critical client touch points
Coordinate between other Business Units as appropriate, site-agnostically
Increase visibility of ongoing activities, issues, and successes to executive team and establish cadence for internal governance and executive reporting
Support major contract negotiations and agreements
Use connections with existing key customers to find opportunities to grow the commercial packaging business across the network
Partner with Sales to identify, assess, and implement new business opportunities related to existing key clients
Support complex deals and enable customer value proposition definition
Participate and inform on network initiatives for clients and strategic deals
Complete and lead commercial assessments and negotiate quotations for technical changes and customer requests for additional services outside MSA
Drive pricing strategy for key opportunities, bridging business and customer points of view
Lead preparation, analysis, and execution of mid- and long-term demand planning processes for CTD Commercial network, ensuring client forecasts are accurately represented in S&OP and posted into planning model
Understand changes, risks, and opportunities to demand forecasts by exploring marketplace and assembling business intelligence to build Demand and Business Plans
Conduct strategic portfolio analysis

Skills

Key technologies and capabilities for this role

Business ManagementAccount ManagementClient Relationship ManagementBusiness ReviewsContract ComplianceMSAAccount ReceivablesClient Service Reporting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote and can be based in Allentown, PA; Horsham, UK; Basel, CH; or Bleiswijk, Netherlands.

What is the salary range for this Sr Manager role?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves building and leading business relationships with key accounts, overseeing the global CTD project portfolio, leading client business review meetings, ensuring compliance with contracts, and supporting new business development for portfolio growth.

What is the company culture like at Thermo Fisher Scientific's CTD?

The culture emphasizes meaningful work that positively impacts the world by enabling customers to make it healthier, cleaner, and safer, with a focus on 'There is a Patient Waiting' and supplying hope that changes lives.

What makes a strong candidate for this Sr Manager position?

Strong candidates will have experience in client relationship management, global project portfolio oversight, business development, contract compliance, and leading cross-functional teams in a client-focused, site-agnostic approach.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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