Sr Manager, Field Service at Thermo Fisher Scientific

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

BS/BA degree in Science, Engineering, Business, Operations, or a related field. Master’s degree or equivalent experience is advantageous
Multimillion-dollar P&L experience preferred
5 to 8 years in a managerial position leading field service teams required
Strong customer service skills and attention to detail
Proficiency in computer software (i.e., Outlook, Excel, Word, PowerPoint)
Proficiency in English, both written and verbal
Excellent financial analysis, commercial discussion, and project management skills
Proven ability to handle work pressure and make decisions with minimal supervision
Strong leadership and team-building skills, with experience in leading change
Analytical and critical thinking abilities to make timely decisions in a fast-paced environment
Understanding of service management and customer satisfaction
Diligent problem solver who fosters team spirit
Basic understanding of employment/labor law regulations
Steadfast dedication to preserving confidentiality for clients and Thermo Fisher Scientific

Responsibilities

Lead the field services team based in Japan, managing the complete employee lifecycle including new hire selection, training, and performance evaluation
Ensure the full delivery of contractual obligations, meeting regional Key Performance Indicators
Develop and implement regional strategies that align with higher-level initiatives and goals
Function as a connector between customers and Thermo Fisher Scientific, improving processes, pinpointing challenges, proposing solutions, and endorsing standard approaches
Build and track performance indicators, report on business metrics, and identify new opportunities
Support ongoing improvement initiatives to improve operations and deliver outstanding customer service
Evaluate employee training needs, arrange necessary development programs, and mentor field-based personnel
Analyze and reconcile customer and company reports to meet team member requirements
Listen to customer concerns, diffuse dissatisfaction, and promptly identify solutions
Represent Thermo Fisher Scientific at customer locations, ensuring a positive and professional image
Complete additional tasks as assigned by management

Skills

Team Leadership

Performance Management

Customer Service

P&L Management

KPI Tracking

Strategic Planning

Process Improvement

Training Development

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Field Service Operations

Contract Delivery

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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