Strategic Customer Success Manager
Vouched120,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Business Intelligence, People Analytics, Workforce Planning, HR TechnologyIndustries
Requirements
Candidates should possess at least 3 years of leadership experience leading a distributed team in Customer Success or a similar customer-facing SaaS function, ideally within a company serving enterprise clients with complex use cases. A customer-centric mindset and a passion for helping customers achieve their goals through product adoption and strategic planning are essential, along with a strong understanding of Success Plans, Business Reviews, and Risk Mitigation frameworks. Proficiency in using customer data and success metrics to guide decisions is also required.
Responsibilities
As a Senior Manager, Customer Success, you will lead a team of Customer Success Managers, enabling them to deliver proactive, strategic guidance to clients and drive product adoption. You will ensure team performance through oversight and accountability, focusing on driving customer outcomes and long-term growth. This includes developing talent, creating clarity during complex situations, exercising judgment in operational decisions, maintaining quality Executive Level Business Reviews, directing risk mitigation strategies, and fostering a team culture of collaboration and continuous improvement. You will also collaborate cross-functionally with various departments to ensure alignment and smooth customer journeys.
Skills
Customer Success Management
Team Leadership
Customer Advocacy
Operational Excellence
Strategic Guidance
Product Adoption
Business Outcomes
Talent Development
Cross-Regional Support
Visier Solutions
People analytics and workforce planning solutions
About Visier Solutions
Visier provides people analytics and workforce planning solutions to help businesses analyze and optimize their workforce data. Its main product, Visier People, is a user-friendly platform that allows HR professionals and business leaders to extract insights from workforce data without needing advanced technical skills. Clients, including large enterprises and mid-sized businesses, use Visier's tools to tackle HR challenges like employee burnout, hiring efficiency, and gender pay equity by visualizing data and gaining actionable insights. Unlike many competitors, Visier operates on a software-as-a-service (SaaS) model, where clients subscribe for access to the platform and its updates. The recent acquisition of Yva.ai enhances Visier's capabilities by providing deeper insights into work and team dynamics. The goal of Visier is to empower organizations to make informed decisions that lead to improved business outcomes.
Key Metrics
Vancouver, CanadaHeadquarters
2010Year Founded
$254.4MTotal Funding
SERIES_ECompany Stage
Consulting, Enterprise SoftwareIndustries
501-1,000Employees