Depth of knowledge of governing documents and account agreements
Extensive knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management, and prudent investment principles
Continued development of fiduciary and advisory skills through training and experience
Knowledge of NT fiduciary standards and practices
Understanding and compliance with internal policies, processes, and procedures for prudent risk management and judgment
Ability to recognize fiduciary risk issues and seek appropriate resolution
Balanced, cross-functional perspective across disciplines and regions
Excellent time management skills
Ability to explain complicated concepts to clients using non-technical terminology
Working knowledge of various NT resources
Responsibilities
Manages assigned account base of wealth management clients by working with client service team, clients, and their professional advisors to develop a thorough understanding of the client’s needs and goals; provides focused client service with responsiveness, diplomacy, and tact; maintains proactive client contact through written and verbal communication
Leads client conversations for Goals Driven Wealth Management and provides proactive advice on NT’s products/services, emerging issues, regulatory/tax changes, and appropriate actions; combines technical knowledge with fact finding and analysis to develop advice-driven solutions; identifies opportunities for relationship enhancement
Applies fiduciary knowledge and judgment to fiduciary relationships
Provides regional oversight of all fiduciary, compliance, and risk-related matters, including continued monitoring and resolution; available to advisors for consultation on trust administration, risk management, compliance, and GDWM implementation; involves trust counsel, Regional CFO, and Advisory Practice Leader as appropriate
Supports implementation of national initiatives and programs; lends advisory expertise to business development opportunities
Participates in hiring process for relationship advisors; provides feedback for annual review and compensation discussions based on subject matter expertise and compliance with best fiduciary practices; assists relationship advisors in development plan design and implementation
Participates as requested on fiduciary oversight committees, including account acceptance and discretionary actions
Liaises with the business to reduce all elements of risk and improve efficiency, effectiveness, and productivity
Participates in developing fiduciary strategic plan and sets goals and priorities; follows through to ensure objectives are met
Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication