Sr. Director, Relationship Management - Payments Network (Remote Eligible) at Capital One

Riverwoods, Illinois, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
NoVisa
Financial Services, PaymentsIndustries

Requirements

  • Bachelor’s degree or Military experience
  • At least 10 years of payment network, account management, strategic client management, customer service, or sales experience

Responsibilities

  • Manages teams of client facing individuals with a focus on driving competitive advantage through achievement of specific volume and revenue goals
  • Provides individual leadership to effectively execute client engagement objectives and drive better synergy and support across the business to deliver against our initiatives
  • Responsible for providing thought leadership and/or contributing to initiatives that enhance team dynamics and improve department success and effectiveness
  • Coach and develop team(s) to enhance both business and leadership skills, driving behaviors that lead to deeper client and team engagement and success against company initiatives
  • Point of escalation for both internal and external team-related items

Skills

Relationship Management
Account Management
Client Engagement
Payments Network
Strategic Client Management
Sales
Customer Service
Team Leadership
Revenue Goals
Thought Leadership

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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