Sr. Data Analyst at Dow Jones

Princeton, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, News, Business InformationIndustries

Requirements

At least 1 year of customer service operations experience in a high-volume call center environment with knowledge of key data sources and metrics
Intermediate knowledge of SQL programming language and its function in data analysis
Advanced knowledge of MS Excel, with proficiency in PivotTables, Macros and Charts
Proficiency with Google Collaboration tools such as Drive, Docs, Sheets, Slides and Forms
Intermediate data visualization skills and experience with Looker Studio and Tableau
Critical thinking skills to diagnose underlying challenges, identify opportunities for new data projects and derive insights from data
The ability to multitask and demonstrate time management skills in a fast-paced environment and adjust priorities as needed to meet daily and ongoing business needs
Ability to work with business and technical stakeholders
Willingness to travel, expectation will be that this role may require some visits to each contact center
Recognition that operational roles of this nature

Responsibilities

Support the Manager, Customer Experience Insights in delivery of their key responsibilities
Deliver Reports and Analysis within agreed Service Level Agreements
Support stakeholders in the understanding and application of performance statistics
Identify and present to management and key stakeholders actionable insights and trends that improve the customer experience and generate value for the organization
Independently identify solutions to stakeholder needs and define appropriate data analysis processes
Leveraging Click-stream data and digital experience analytic tools to identify insights that drive increased customer engagement
Support volume forecasting and related advanced analytics that drive operational goals and strategy with Business Process Outsourcer
Partner with key stakeholders to identify and measure relevant performance indicators in rapidly changing environment
Update and maintain relevant working tools and materials
Undertake quality control and accuracy checks/audits
Maintain Management information systems – contribute to the design and implementation of operational management information systems
Support building presentations for Departmental managers to interface with the wider business
Supporting projects by providing reports and analysis to measure the success of new initiatives

Skills

Key technologies and capabilities for this role

Data AnalysisReportingSQLExcelBusiness IntelligencePerformance MetricsStakeholder ManagementProcess Improvement

Questions & Answers

Common questions about this position

What is the employment type for this Senior Data Analyst role?

The position is full-time.

Is this Senior Data Analyst position remote or office-based?

This information is not specified in the job description.

What are the key responsibilities of the Senior Data Analyst?

The role involves delivering reports and analysis within SLAs, identifying actionable insights from click-stream data and digital tools, supporting volume forecasting, partnering on performance indicators, and maintaining management information systems.

What is the company culture like at Dow Jones for this role?

The Dow Jones Customer Service team focuses on providing great service for customers and great experiences for people, delivering impactful experiences with trusted news brands like The Wall Street Journal and Barron’s.

What skills make a strong candidate for this Senior Data Analyst position?

Strong candidates should have experience delivering advanced insights, analyzing click-stream and digital data, supporting forecasting and analytics, independently solving stakeholder needs, and maintaining MI systems.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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