Sr Customer Success Specialist - Fixed Operations

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, BiotechnologyIndustries

Requirements

Candidates must reside near a major airport and possess strong product-specific knowledge to demonstrate the value of CDK products. They should be able to answer advanced questions, provide value training to key stakeholders, and analyze customer needs at an advanced level across multiple products or workflows. Continuous learning on the CDK suite of products and dealership operations through L&P and cross CSS product training is also required.

Responsibilities

The Sr. Customer Success Specialist will develop productive working relationships with the CSM team, acting as a key business partner to provide proactive product-specific expertise and identify opportunities for product adoption and business growth. They will discuss and demonstrate CDK product functionality and industry insights, provide guidance to help customers achieve industry standards, and set product understanding and utilization benchmarks. Responsibilities also include completing client training, consultation, and operational adjustments, identifying additional opportunities to improve expansion propensity, and resolving advanced-level blockers. The specialist will utilize training resources, provide reference documentation, participate in and lead scaled webinars, and ensure consistent documentation of dealer engagements. They will also stay current with automotive trends impacting CDK products.

Skills

Customer Success

Product Expertise

Workflow Analysis

Client Relationship Management

SaaS

Cloud Software

Automotive Industry

Problem-Solving

Training

Business Development

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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