Sr. Customer Success Manager at OpenGov

Atlanta, Georgia, United States

Apply Now

$125,000 – $145,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, Public Sector, SaaSIndustries

Requirements

Bachelor’s degree in Business, Public Administration, or a related field required; Master’s degree or formal sales/customer success training is a plus
Minimum of 5 years of experience in customer success, account management, or a strategic client-facing role within the SaaS industry, ideally supporting complex, multi-stakeholder accounts
Demonstrated success managing large or strategic accounts, driving customer satisfaction, reducing churn, and contributing to revenue growth
Strong executive presence and excellent communication skills with a proven ability to influence senior stakeholders and navigate complex organizational dynamics
Strategic thinker with strong analytical capabilities and a customer-first mindset
Comfortable managing a book of business with multiple customers at varying lifecycle stages, using data and processes to prioritize and drive outcomes
Proficiency in CRM software (e.g., Salesforce, Gainsight, Gong) and other customer success tools
Ability to work autonomously while collaborating across departments in a fast-paced, dynamic environment
Willingness and ability to travel 25–30% of the time

Responsibilities

Develop and execute comprehensive customer success plans that align customer goals with OpenGov’s solutions to drive adoption, retention, and expansion
Cultivate deep, trust-based relationships with key customer stakeholders, including executive sponsors and operational leaders, to ensure alignment and satisfaction
Lead strategic initiatives such as business reviews, account planning, and customer health assessments to proactively identify risks and opportunities
Serve as a strategic partner to Sales and Product teams by surfacing customer insights, identifying expansion opportunities, and influencing roadmap decisions
Act as a subject matter expert across customer verticals (e.g., state/local government, education, non-profits) to provide tailored guidance and maximize platform value
Design and execute customer engagement programs such as user groups, workshops, and webinars that foster community and encourage solution adoption
Analyze customer usage data, feedback, and business outcomes to provide actionable insights internally and externally
Contribute to continuous improvement by refining internal processes, developing best practices, and mentoring team members

Skills

Customer Success

Account Management

Strategic Planning

Executive Stakeholder Management

Business Reviews

Customer Retention

Product Adoption

Revenue Expansion

ERP Solutions

Public Sector

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free