Sr Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, SaaSIndustries

Requirements

Candidates must have a minimum of 5 years of experience in client services, marketing, or sales, with a preference for B2B or outside sales/account management in a similar industry. The ability to influence across all levels of OEM/ISV organizations is essential.

Responsibilities

The Sr Customer Success Manager will ensure client satisfaction and success for OEM/ISV projects by understanding business needs and driving CDK solution value. Responsibilities include developing roadmaps to achieve success outcomes and KPIs, assisting clients with project strategy and CDK product utilization, building and maintaining client relationships, assessing risks and implementing mitigation strategies, creating client-specific reports and presentations, identifying training needs, and mentoring junior staff. The role also involves utilizing Totango for documentation, adhering to company policies, completing compliance tasks, and meeting performance expectations, with up to 15% travel.

Skills

Customer Success Management

SaaS

Client Relationship Management

Project Management

Sales Support

Product Knowledge

Business Needs Analysis

Strategic Planning

KPI Development

Churn Reduction

Client Engagement

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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