Sr. Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Biotechnology, IoTIndustries

Requirements

Candidates should possess a Bachelor's degree, preferably in a technical discipline, and have over 3 years of customer relationship management experience at a technology company serving the transportation industry. A strong understanding of DOT/FMCSA Regulations and familiarity with Transportation Management System (TMS) products are required, along with demonstrated experience guiding customers confidently and excellent planning, organization, and implementation skills. A strong interest in coaching and mentoring others and the ability to communicate complex ideas effectively are also essential.

Responsibilities

The Senior Customer Success Manager will act as a trusted advisor and main point of contact for assigned enterprise accounts throughout the post-sales lifecycle, managing implementations and long-term relationships. Responsibilities include facilitating Business Reviews, driving customer adoption and retention, collaborating with internal teams to inform product roadmaps, and mentoring customers to achieve their business goals. The role also involves monitoring customer health and utilization trends, identifying renewal risks, managing multiple projects, communicating new solutions and roadmaps, and increasing recurring revenue from customer accounts.

Skills

Customer Success Management

Account Management

IoT Platform

SaaS

Transportation Industry

Logistics

Client Relationship Management

Technical Support

Problem-Solving

Communication

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees