Senior Customer Success Manager
ColorFull Time
Senior (5 to 8 years)
At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.
As a Senior Customer Success Manager, you will help implement, manage and grow the Platform Science relationship at various enterprise level accounts across the country. You will engage with all levels of management while fulfilling a trusted advisor role configuring, training, and integrating our products into the customer’s environment. The work will require technical and functional knowledge of Platform Science products and services, as well as the ability to understand the business needs and capabilities of our customers. You'll serve as a trusted advisor and main point of contact leveraging Platform Science technology to solve business challenges. If you enjoy working with new technologies, being challenged with new problems, interacting with some of the biggest Transportation & Logistics companies in the US, and helping innovate an industry, then you’ll love working at Platform Science.
Fleet management solutions for large operators
Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.