[Remote] Sr. Customer Success Manager at Platform Science

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, IoTIndustries

Requirements

Bachelor’s degree, preferably in a technical discipline
3+ years of customer relationship management experience at a technology company providing solutions/services to the Transportation industry
Ability to learn and stay current on the Platform Science product suite and transportation industry direction
Strong knowledge of DOT/FMCSA Regulations
Familiar with Transportation Management System (TMS) products (i.e. TMW, McLeod, ICC, etc.) and route management or distribution software
Demonstrated experience guiding customers with confidence and integrity
Excellent planning, organization, and implementation skills
Strong interest and passion for coaching and mentoring others
Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
Proven experience of understanding, organizing and facilitating through customer requests and concerns
Proficiency with Salesforce is a plus

Responsibilities

Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle
Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership
Facilitate Business Reviews (BR’s) with your customers
Drive customer adoption of Platform Science solutions while ensuring long-term retention
Work with internal teams sharing customer experiences to help drive product roadmaps
Mentor and train our top customers with a deep desire to help them reach their business goals
Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal
Effectively manage multiple projects and deadlines at the same time
Communicate new solutions and innovation roadmap during Business Reviews with your customers
Increase recurring revenue from your customers (applications, added subscriptions, etc)

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementImplementationProduct ConfigurationCustomer TrainingIntegrationIoTTransportationLogisticsTrusted Advisor

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Customer Success Manager role?

This information is not specified in the job description.

Is this Senior Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Customer Success Manager role?

The role requires strong verbal and written communication skills, strong technical skills with experience documenting requirements, issues and outcomes, and the ability to effectively manage multiple projects and deadlines.

What is the company culture like at Platform Science?

The company has an engaging, diverse group of employees with different experiences and perspectives that fuel growth through innovation. They value thoughtful actions, empathy, resiliency, creativity, transparency, and teamwork.

What makes a strong candidate for the Senior Customer Success Manager position?

Strong candidates will have technical and functional knowledge of products, the ability to act as a trusted advisor, experience managing enterprise accounts, and skills in driving adoption, retention, and revenue growth while collaborating across teams.

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

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