[Remote] Sr. Customer Success Manager at SpecterOps

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Cybersecurity, Enterprise SecurityIndustries

Requirements

Authorized to work and reside in the United States (no immigration visa sponsorship)
Based in the U.S. (remote position)

Responsibilities

Serve as the primary relationship owner for executive sponsors (ES) and economic buyers (EB) across customer departments
Maintain consistent, structured communication that links SpecterOps activity to product and services that measure business outcomes
Translate technical progress into ROI and maturity stories that resonate with CISOs, security leadership, and program managers
Lead Executive Business Reviews (EBRs/QBRs) to showcase security posture improvements and measurable maturity progression
Build and maintain unified success plans spanning both software and services engagements
Partner with TAMs and Project Managers to track adoption, service delivery, and onboarding milestones to ensure executive sponsors have visibility into progress
Identify renewal or relationship risks early; coordinate with the Renewals team to mitigate them through value reinforcement, executive re-alignment, and proactive engagement
Act as the quarterback during key lifecycle milestones to drive alignment between customer stakeholders and internal teams
Maintain a living, accurate stakeholder map across all departments using SpecterOps
Track executive, champion, and influencer relationships; identify coverage gaps and build new executive connections
Develop structured risk-mitigation plans that surface early-warning indicators and outline clear playbooks for resolution
Partner with the Renewals and Analytics teams to interpret account health using telemetry, engagement data, and sentiment signals
Contribute to the next evolution of the health model—linking usage, engagement, and Identity APM maturity metrics to customer outcomes
Deliver concise, executive-ready ROI and maturity reports that demonstrate progress over time
Understand the full SpecterOps product and services portfolio to position value naturally in executive conversations
Identify logical expansion opportunities, such as new modules, services, or training that align with documented customer goals
Capture referenceable outcomes and advocates (case studies, testimonials, speaking opportunities) to support SpecterOps’ growth flywheel
Support Renewals and Sales counterparts with success evidence, metrics, and narratives that make renewals frictionless

Skills

Customer Success

Executive Relationship Management

Identity Attack Path Management

BloodHound Enterprise

Executive Business Reviews

QBRs

ROI Analysis

Security Maturity

Account Management

Retention Strategy

Customer Expansion

CISO Communication

SpecterOps

Cybersecurity services for threat defense

About SpecterOps

SpecterOps provides cybersecurity services that help organizations defend against advanced cyber threats. Their main services include adversary simulation, penetration testing, hunt operations, and breach assessments, which test and improve an organization's security measures. They also offer specialized tools like BloodHound and PowerForensics, along with training programs to educate clients on the latest tactics used by cyber adversaries. SpecterOps stands out by combining high-level services with proprietary tools and training, aiming to enhance the security posture of both commercial businesses and government agencies.

Alexandria, VirginiaHeadquarters

2017Year Founded

$74.4MTotal Funding

EARLY_VCCompany Stage

CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Stock Options

Home Office Stipend

Phone/Internet Stipend

Professional Development Budget

Family Planning Benefits

Risks

Increased competition from companies like XM Cyber may challenge SpecterOps' market share.

Over-reliance on government contracts poses risks if government spending changes.

Rapid cyber threat evolution may outpace SpecterOps' tool and training development.

Differentiation

SpecterOps offers unique adversary simulation services mimicking real-world attacker tactics.

Their BloodHound tool identifies attack paths in Active Directory environments effectively.

SpecterOps provides advanced adversary TTPs training, enhancing client defense capabilities.

Upsides

SpecterOps received FedRAMP High Authorization, expanding access to federal government contracts.

Kevin Mandia's appointment as chair enhances SpecterOps' credibility and strategic direction.

The launch of a channel partner program broadens SpecterOps' market reach and service delivery.

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