SR. Customer Service Representative - Inside Sales at SunSource

Northborough, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Distribution, ManufacturingIndustries

Requirements

Extensive specialized knowledge of the characteristics and application of one or more of the products sold
Ability to price orders following established practices from records available or in conjunction with Supervisor
Proficiency in computer data entry for orders and inquiries, including obtaining negotiated pricing, delivery, or other information
Capability to maintain computer pricing as required
Skills to source non-stock items with suppliers based on negotiated price and delivery and initiate purchases
Familiarity with maintaining vendor catalogs and communicating with vendors for technical information
Participation eligibility in Inside Sales Business Development program (at management's discretion), including making weekly calls, recording results in TDF, and attending cadence calls and product training
Ability to assist in training customer service representatives on new or unusual situations
For “Designated” individuals: Provide direct support to Aerospace Operations following stringent process and record-keeping procedures
Support for The Hope Group Business Management System (BMS) procedures and work instructions

Responsibilities

Receive and review inquiries and orders to check and ensure correct identification of parts or units required
Price orders following established practices from records available or in conjunction with Supervisor; refer to factory for identification or additional information
Assist customers in product selection and application, making recommendations relative to products and services
Enter orders or inquiries into computer providing all pertinent data and information; finalize orders with customer
Work with Supervisor on complex or major order situations to prepare pricing/quotations; check orders against quotations, edit, write, and process
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters; supply information, initiate action, and resolve within established practices; refer policy matters to Supervisor
Source non-stock items with suppliers and initiate purchase of required items
Educate customers on products and services by exposing them to the full depth and breadth of The Hope Group offerings
Participate in Inside Sales Business Development program: call/contact pre-approved target customers to promote account expansion and nurture opportunities; make weekly calls to assigned accounts and record in TDF; participate in weekly cadence calls, monthly product training
Assist in training customer service representatives in performance of duties involving new or unusual situations
Support The Hope Group Business Management System (BMS) procedures and work instructions by following established processes and supporting continual improvement
Perform other similar or related duties as required or requested

Skills

Key technologies and capabilities for this role

Customer ServiceInside SalesOrder ProcessingPricingData EntryProduct KnowledgeOrder EditingQuotationsComplaint ResolutionFluid PowerMotion Control

Questions & Answers

Common questions about this position

What are the main responsibilities of the Sr. Customer Service Representative - Inside Sales role?

The role involves receiving and reviewing inquiries and orders, assisting customers with product selection, entering orders, handling complaints, sourcing non-stock items, educating customers on products, and participating in the Inside Sales Business Development program.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What skills or experience are required for this position?

The position requires extensive specialized knowledge of the characteristics and application of one or more products sold, along with skills in customer service, order processing, pricing, product recommendations, and business development.

What makes a strong candidate for this Sr. Customer Service Representative role?

A strong candidate has specialized product knowledge, experience in customer service and inside sales, ability to handle complex orders and complaints, and willingness to participate in business development calls and training.

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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