Sr Customer Service Representative

Nevada, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Laboratory Equipment, Scientific InstrumentationIndustries

Requirements

Candidates must have a High School/GED and a minimum of 3 years of experience in customer service and/or scheduling. Required skills include strong written and verbal communication, analytical and critical thinking, interpersonal skills, good judgment, self-motivation, stress resistance, quick learning, intermediate proficiency in Microsoft Word and Outlook, attention to detail, ability to work independently and in a team, and availability for additional hours. Familiarity with Thermo Fisher Scientific values is also expected.

Responsibilities

The Senior Customer Service Representative will handle scheduling service requests for the ULS division, ensuring timely and satisfactory service completion. This includes coordinating the entire service scheduling process, collaborating with clients to set appointments, sending confirmation messages, and conducting post-service courtesy calls. The role also involves coordinating and tracking scheduling timelines with Field Service, scheduling training and application support, and addressing customer concerns to drive solutions. Additionally, the representative will assist customers requesting equipment service repair via phone and email.

Skills

Customer Service

Scheduling

Communication

Analytical Thinking

Critical Thinking

Interpersonal Skills

Decision Making

Problem Solving

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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