[Remote] Seasonal Customer Service Team Lead - 2025 Texas at Minted

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Customer ServiceIndustries

Requirements

Candidates must reside in specific US states (AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI) and possess a Bachelor's degree or equivalent work experience. A minimum of 2 years in a Customer Service role with proven excellence and an understanding of customer satisfaction is required. Excellent written and verbal communication skills, attention to detail, problem-solving abilities, and comfort with technology, especially in an e-commerce environment, are also necessary. Candidates should be professional, possess leadership and interpersonal skills, be able to take direction, learn quickly, and be open to feedback. A flexible/variable work schedule including weekends is required.

Responsibilities

The Seasonal Customer Service Team Lead will provide day-to-day support, subject matter expertise, and real-time coaching to Customer Service Representatives to ensure exceptional contact quality and service. This role involves monitoring communications, answering questions, providing feedback, and overseeing the team to drive productivity through contact prioritization and adherence monitoring. Responsibilities include navigating financial transactions, resolving customer concerns, serving as the first line of defense for escalations, approving service recovery requests, and staying up-to-date on product, service, and policy details. The Team Lead will also support the CSR coaching process, assist with answering contacts as time permits, support ad hoc projects, and partner with the Team Supervisor on Quality Assurance, CSAT, and Productivity. Promoting a positive and friendly environment is also a key responsibility.

Skills

Customer Service

Coaching

Problem-Solving

Communication

Queue Management

Slack

Google Hangouts

Team Support

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

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