Outbound Call Center Rep (Remote)

Contact Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. Make an average of 50 outbound calls per hour using an automatic dialer system, following approved scripts and responding to rebuttals persuasively and with professional courtesy. Present a positive, professional, and high-energy approach to clients, health plan members, and team members. Meet daily goals for appointments set, calls made, and adherence to shift and attendance policies. Adjust, reschedule, and cancel appointments with members and providers as requested. Monitor performance results and report member complaints and escalations immediately to management. Participate in peer coaching and follow HIPAA and other security and privacy guidelines when handling protected health information.