Outbound Call Center Rep (Remote) at CVS Health

South Dakota, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

A High School Diploma or equivalent is preferred. Candidates should have at least 1 year of call center experience or 2 years of general work experience. Previous outbound call center or high-volume experience in a metrics-driven environment, with an auto-dialer and/or using scripts is preferred. Strong computer skills and the ability to use multiple systems simultaneously are necessary. Verified and reliable internet service with 10MB upload/download ability is required for remote work. Candidates must provide their own workspace furniture and ensure a quiet workspace.

Responsibilities

Contact Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations. Make an average of 50 outbound calls per hour using an automatic dialer system, following approved scripts and responding to rebuttals persuasively and with professional courtesy. Present a positive, professional, and high-energy approach to clients, health plan members, and team members. Meet daily goals for appointments set, calls made, and adherence to shift and attendance policies. Adjust, reschedule, and cancel appointments with members and providers as requested. Monitor performance results and report member complaints and escalations immediately to management. Participate in peer coaching and follow HIPAA and other security and privacy guidelines when handling protected health information.

Skills

Outbound calling

Sales

Customer service

Medicare

Medicaid

Communication

Persuasion

Professionalism

Goal-oriented

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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