Sr. Community Engagement Strategist at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital MediaIndustries

Requirements

7+ years of experience developing plans for community engagement and driving initiatives end-to-end with measurable outcomes in a fast-paced environment
Demonstrated experience building and managing engaged online communities, with a track record of driving engagement

Responsibilities

Develop and lead Express’ community strategy and drive initiatives that nurture a vibrant creative community, increase engagement, and foster belonging among customers and advocates
Respond to and resolve customer questions, issues, feedback, etc. and proactively create, publish, and curate content in our communities that meet target community metrics and goals
Create engaging content for the community, including posts, announcements, videos, and other activities about products, features, workflows, and standard processes
Drive product fixes and improvements by amplifying customer voice through data, feedback and insights across Care teams
Modernize community support by demonstrating AI and digital innovation to scale engagement
Identify, attract, and grow relationships alongside outside specialists, partners, and passionate advocates to enrich community knowledge and elevate brand influence
Coordinate Community operations, proactively finding opportunities to optimize operational health, engagement, and insights to inform strategy
Develop ongoing and deep product and domain expertise through hands-on learning and projects that contribute back to the community and teams
Mentor junior members to develop engaging content and effectively support customers
Ensure team and community adherence to quality standards, guidelines and metrics

Skills

Key technologies and capabilities for this role

Community ManagementCustomer EngagementContent CreationSocial MediaDiscordYouTubeTwitterFacebookCommunity ForumsAICustomer Advocacy

Questions & Answers

Common questions about this position

What are the key responsibilities of the Sr. Community Engagement Strategist role?

The role involves developing and leading the Express community strategy to increase engagement, responding to customer questions and feedback, creating engaging content like posts and videos, and driving product improvements by amplifying customer voice through data and insights.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Adobe's company culture emphasize?

Adobe is passionate about empowering people to create digital experiences, committed to exceptional employee experiences with respect and equal opportunity, and believes new ideas can come from everywhere in the organization.

What makes a strong candidate for this position?

The ideal candidate is passionate about championing customer voice, able to influence and inspire change with data, and has experience growing communities at scale.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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