Sr. Clinical Relationship Manager at Lyra Health

United States

Lyra Health Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental HealthIndustries

Requirements

  • Board-Certified or Board-Eligible Child and Adolescent Psychiatrist with an active license in at least one state
  • Experience with Virtual Care and telepsychiatry platforms, demonstrating comfort and proficiency in remote care settings
  • Demonstrated Family Engagement skills and experience working with children, adolescents, and young adults
  • Commitment to JACHO Standards: Familiarity with JACHO guidelines and competency in practicing within an accredited framework to ensure safety, quality, and compliance
  • 5+ years experience combined clinical practice and managing key health systems
  • Excellent communication skills with interpersonal skills and an aptitude for building relationships with professionals of all organizational levels
  • Excellent listening and problem solving skills with diverse groups of internal and external stakeholders
  • Self-motivated and driven: Driven by the mission and a self-starter who is resourceful, empathetic, proactive, and adaptable ready to take on new opportunities
  • Relationship building: Nurtures partner relationships and works with internal teams to problem solve and provide solutions based on customer needs
  • Physically located within the United States (for remote candidates)

Responsibilities

  • In partnership with Bend’s Customer Success Managers- Health Systems, host regular site visits to health system administrative and clinical leadership to educate on Bend’s care model, review partnership progress and understand clinical concerns
  • Coordinate trainings for doctors and staff members to promote Bend Health services and established referral workflows
  • Ensure our referral partners receive accurate and up to date information on our services and referral process to grow and maintain new patient appointments
  • Resolve clinical issues and problems, deal with complaints, issue escalations as needed
  • Prepare and present progress and forecasts to stakeholders using key account metrics
  • Communicate effectively with PCPs, pediatricians and other clinical staff to improve partner relationships and increase referrals

Skills

Relationship Management
Clinical Leadership
Collaborative Care Model
Customer Success
Site Visits
Virtual Meetings
Account Management
Diagnostic Expertise
Family Engagement

Lyra Health

Digital mental health care services for employees

About Lyra Health

Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.

Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees

Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

Risks

Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.

Differentiation

Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.

Upsides

Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.

Land your dream remote job 3x faster with AI