International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
S&P Global
Sr. Client Services/Customer Support Analyst (JAPANESE LANGUAGE SUPPORT)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Intelligence, Customer ServiceIndustries
Requirements
Candidates must possess strong Japanese (A MUST) and English language verbal and written communication skills, excellent organizational skills with attention to detail, the ability to learn quickly and multitask, strong MS Excel skills, effective analytical and troubleshooting skills, and the ability to adapt to changing situations. They should also be a team player, capable of identifying and delivering assistance to team members globally, and able to take initiative to solve problems and deliver work quickly.
Responsibilities
The Sr. Client Services/Customer Support Analyst will be responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s global customer service issues, primarily focusing on Japanese customers, including resolution of customer support queries via various channels, user management and customer onboarding, permissioning of data and billing administration, answering queries about permissioning, developing specialist expertise in a product area, acting as the point person on product operational changes, providing weekly status updates, assisting with process documentation, identifying and escalating calls, innovating service desk systems, and formulating business workflows using Salesforce.
Skills
Japanese
English
MS Excel
Salesforce
Troubleshooting
Analytical Skills
Communication Skills
Customer Support
S&P Global
Provides financial information and analytics services
About S&P Global
S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.
Key Metrics
New York City, New YorkHeadquarters
1917Year Founded
IPOCompany Stage
Data & Analytics, Financial ServicesIndustries
10,001+Employees