Spinnaker Support

Director, Analyst Relations

United States

Spinnaker Support Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate a minimum of 7 years of experience in public relations, communications, or a related field, with a strong preference for experience in analyst relations or technology marketing. Exceptional communication skills, including the ability to build relationships and coach spokespeople, are essential.

Responsibilities

The Director of Analyst Relations will develop and execute a comprehensive analyst relations strategy, build and maintain relationships with industry analysts, lead briefings and engagements, synthesize analyst feedback to inform strategic decisions, drive thought leadership opportunities, and represent Spinnaker Support positively within the analyst community. Additionally, the role involves collaborating with the VP Global Marketing on channel partner marketing initiatives and developing customer advocacy programs.

Skills

Analyst Relations
Relationship Building
Strategic Planning
Market Research
Communication
Stakeholder Management
Thought Leadership
Presentation Skills
Research Report Writing

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Key Metrics

Greenwood Village, ColoradoHeadquarters
2002Year Founded
$1.2MTotal Funding
DEBT_PPCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.
Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.
The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.
They provide a comprehensive portfolio including third-party support, managed services, and consulting.
Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.
AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.
Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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