Spinnaker Support

Jr. Data Specialist

United States

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$41,000 – $44,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree preferred or applicable years’ experience, with a preference for 4-year technical, information system related, or business-related college degrees, and at least 2 years of professional work experience. Proficiency in Microsoft Office and/or Smartsheet is also preferred, along with the ability to work flexible schedules, including weekends and overtime during busy seasons.

Responsibilities

The Data Specialist, Customer Onboarding will plan, execute, and provide status reporting for the archiving of entitled customer software from software vendor sites, establish connectivity to customer systems and document it according to Spinnaker Support standards, assist archive contractors during high-volume archiving periods, maintain updated procedure and training manuals, and identify opportunities for continuous improvement.

Skills

Microsoft Office

Smartsheet

Customer Service

Data Archiving

Connectivity Documentation

Process Improvement

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Key Metrics

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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