Sr. Certification Exam Development Program Manager

Salary: $115K - $160.7K Employment Type: Full-Time

Position Overview

Join the Snowflake team, where data does more. The Sr. Certification Exam Development Program Manager (PM) is responsible for the design, development, and program management of Snowflake's industry professional certifications, specifically the SnowPro Certification program. This hands-on role involves working closely with technical experts and other certification team members to create certifications that meet industry standards. The Snowflake Education Services team is dedicated to building and certifying technical champions worldwide, delivering innovative learning and enablement solutions to help individuals excel with the Snowflake data platform.

Responsibilities

• Lead and facilitate exam development workshops with subject matter experts, covering:
  • Program design
  • Job task analyses
  • Item writing
  • Item technical reviews
  • Standard setting
• Recruit and train subject matter experts globally on exam development best practices.
• Collaborate with psychometric and exam delivery vendors to ensure exams meet statistical and program requirements.
• Review and revise exam questions for grammar, punctuation, spelling, style, and tone, ensuring readability and alignment with Snowflake editorial and style guidelines.
• Manage the launch of new and existing certification exam programs, including the development of practice exams, study guides, and web-based content.
• Develop high-quality marketing materials, such as program articles, reports, and blog posts, to support program objectives.
• Drive enhancements and operationalization of exam development processes and systems, including managing workflows and assignments while maintaining exam security.
• Participate in the publishing and localization process for the certification program and any maintenance of exam forms.
• Adapt to a fast-paced environment to ensure Snowflake's Certifications remain up-to-date with Snowflake platform releases.
• Utilize project management tools and skills to manage medium to large-scale exam development projects, ensuring on-time deliverables.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality output.

Requirements

• A bachelor’s degree or equivalent work experience in Education, Computer Science, Data Systems, Statistics, or a related field.
• 3+ years of experience in IT or technical training or technical writing.
• 8+ years of experience working with customers in a certification development or content development role.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Understanding of the benefits and practices associated with remote and asynchronous work.

Bonus Skills

• SnowPro Core Certified
• Pearson Vue’s ExamDeveloper
• Item Banking Software
• Experience working with Question & Test Interoperability (QTI) standard

Company Information

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com