[Remote] Sr. Business Process Consultant – CRM at ServiceNow

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise SoftwareIndustries

Requirements

Candidates must have 5+ years of consulting or business process analysis experience in CRM, CSM, or ERP transformations, with proven expertise in Sales & Order Management, Call Center/Service, Manufacturing workflows, or Field Service. Experience with major CRM/workflow platforms like Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP is required, along with demonstrated ability to influence senior leaders and convert business requirements into functional specifications. Proficiency in process modeling tools is also necessary.

Responsibilities

The Business Process Consultant will act as a process expert, analyzing, designing, and optimizing end-to-end workflows across sales, CPQ/CLM, order management, customer service, and field service. They will lead workshops to capture current-state processes, design future-state workflows, and translate requirements into workbooks and user stories. Responsibilities include defining KPIs, partnering with technical teams, supporting testing, developing adoption and change management plans, and staying current on industry trends.

Skills

CRM

Business Process Analysis

Workflow Optimization

Salesforce

Pega

Dynamics

Oracle

SAP

Process Re-engineering

Change Management

Automation

CPQ

CLM

Order Management

Customer Service

Field Service

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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