AWS Senior Developer

Position Overview

NeuraFlash is seeking a skilled AWS Senior Developer to execute and implement complex solution designs leveraging AWS-optimized architectures at an enterprise scale. This role is specifically focused on delivering solutions for contact centers, with an emphasis on utilizing Amazon Connect. The ideal candidate will have a strong development background, proficiency in Python or Javascript, and a solid understanding of core AWS services, including best practices for security and scalability. If you are passionate about implementing new technology and writing code, this is an excellent opportunity to join a leading AI company.

About NeuraFlash

At NeuraFlash, we are at the forefront of redefining business through AI and groundbreaking technologies like Agentforce. As a recognized leader in AI, Amazon, and Salesforce innovation, we create intelligent solutions by integrating platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce. Our mission is to revolutionize workflows, enhance customer experiences, and deliver measurable results through cutting-edge, tailored strategies, from conversational AI to predictive analytics.

We are actively shaping the future of generative AI and AI agents. NeuraFlash was the exclusive partner for the private beta of Salesforce's Agentforce and is now recognized as Salesforce’s #1 partner for Agentforce, underscoring our pioneering role in this transformative technology.

Join NeuraFlash to collaborate with experts who are passionate about pushing technological boundaries and leveraging Agentforce to achieve impactful customer outcomes. You will contribute to developing advanced AI-powered bots, streamlining business operations, and building solutions with the latest generative AI technologies, driving innovation at scale.

Responsibilities

• Collaborate closely with a Solution Architect to deliver successful contact center solutions.
• Provide technical advisory support during business process reviews, identifying customer requirements and processes.
• Develop technical details and solutions for functional User Stories.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Engage in hands-on development of Solution Designs, adhering to best practices and programming principles.
• Lead a development team, distributing tasks and performing code reviews.
• Deliver technical end-user training and documentation.
• Exercise independent judgment and assume the lead technical role on enterprise-level projects with minimal supervision.

Required Skills

• Hands-on programming experience (e.g., Python, Java, C#, .NET, Node.js).
• Experience building integrations across multiple systems and with REST APIs.
• Knowledge of JSON format and related services.
• Strong troubleshooting and debugging skills.
• Experience with CloudFormation and Lambda integrations.
• Experience implementing CI/CD or Infrastructure as Code (IaC).

Nice to Haves

• Experience with Workforce Management (WFM), Customer Relationship Management (CRM), and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with Contact Flow implementation, Lex integration, and contact center routing.
• Advanced knowledge of AWS services and cloud architecture.
• Familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (e.g., Genesys, Cisco, Avaya, Twilio).
• AWS Certifications: Cloud Practitioner, Developer Associate/Professional, Solution Architect Associate/Professional.
• Salesforce Certifications: Certified Administrator, Certified Platform Developer I.

Employment Type:

• [Employment Type not specified]

Location Type:

• Remote & In-Person (HQ in Massachusetts, regional hubs)

Salary:

• [Salary not specified]