Sr Associate Sales Support at AT&T

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecom, ITIndustries

Requirements

4-6 years of experience (A3 level), with 3-5 years specifically in customer Q2C and sales-led lifecycle roles
Very strong written and verbal communication skills
Preferably experience from the Telecom/IT industry
Experience working in an environment requiring coordination with multiple teams
Ability to prioritize individual/group work in a high-stress, daily deadline-driven environment
Basic knowledge of invoicing, billing processes, inventory, and pricing tools
Willing to work shift duties, especially US business hours
Willing to work from office, mandatory at least the first half of shift

Responsibilities

Be the primary contact for the assigned SP/Account to manage the lifecycle of the request
Act as the AT&T ambassador to enhance customer experience
Collaborate with team members and external stakeholders to deliver on commitments
Serve as the primary point of contact for the designated SP/Account and manage day-to-day lifecycle
Effectively manage multiple projects with close attention to detail, meeting short turnarounds and deadlines

Skills

Invoicing

Billing Process

Inventory Management

Pricing Tools

Customer Lifecycle Management

Sales Support

Stakeholder Coordination

Project Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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