Sr. Associate, Business Operations

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $110K - $176K

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. We are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.

The Team

The Asset Listing team at Kraken Digital Asset Exchange is dedicated to accelerating the global adoption of crypto by ensuring clients can access the latest crypto tokens on our platform while giving new crypto projects the visibility they deserve.

Role: Sr. Associate, Business Operations

We are looking for a Sr. Associate, Business Operations to join our Asset Listing team remotely, based in the US or the APAC region. This individual contributor role will own the engine rooms of Asset Listings, including intake workflows, partner-ops coordination, KPI tracking, and cross-functional execution. You will bridge BD, Legal, Engineering, and Product to ensure timely and accurate token launches.

Responsibilities

• Manage the referral pipeline, triage new tokens, and track status through launch.
• Build and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring.
• Serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing.
• Facilitate weekly syncs, document action items, and drive SLAs for sales cycles, integration lead times, and liquidity health.
• Define, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates.
• Surface trends, risks, and opportunities via regular reporting, and ensure data integrity across systems.
• Identify bottlenecks and implement automations to reduce manual handoffs and scale operations.
• Present operational performance and key insights to senior leadership and partner teams.
• Act as internal operations lead, ensuring a world-class experience from pitch through post-launch support.

Requirements

• At least 4 years of experience in Business or Revenue Operations roles within the financial services industry, including fintech, exchanges, or high-growth SaaS companies.
• Experience in the crypto industry is a strong plus, but not required.
• Understanding of the end-to-end asset listing process, including onboarding, and ongoing lifecycle management of assets across centralized platforms.
• Knowledge of exchange mechanics (listings, market-making, tokenomics).
• Excellent communication and stakeholder management skills, with the ability to coordinate due diligence across legal, compliance, product, and engineering teams, while effectively managing timelines to ensure smooth asset launches.
• Experience with project management methodologies.