Responsibilities

The Sr. Associate, Business Operations will manage the referral pipeline, triage new tokens, and track status through launch. They will build and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring. This role will serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing, facilitating weekly syncs, documenting action items, and driving SLAs for sales cycles, integration lead times, and liquidity health. The individual will define, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates, surfacing trends, risks, and opportunities via regular reporting, and ensuring data integrity across systems. They will also identify bottlenecks and implement automations to reduce manual handoffs and scale operations, and act as internal operations lead, ensuring a world-class experience from pitch through post-launch support.