Professional Education Relations Associate
AbbottSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Sr. Associate, Associate Relations at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, Financial ServicesIndustries
Requirements
- College graduate or equivalent work experience
- Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
- 3 years working experience in related discipline, preferably with 1 year experience in supervisory role
- Knowledge in Philippine labor laws and regulations
- Strong case management experience
- Project management and process improvement
- Excellent oral and written communication skills, analytical skills, customer focus
- Proficient in Google Workspace and Salesforce
- Amenable to work in a Mid Shift and Night Shift Schedule
- Amenable to work in Alabang
Responsibilities
- Oversees day to day management of Associate Relations (AR) administration processes
- Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
- Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
- Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
- Analyzes data - case trends, AR-related monitoring, etc
- End to end handling of AR-related tasks
- Conducts Learning Session, New Hire Orientation and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
- Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
- May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
- All other job-related duties that may be assigned from time to time
Skills
Associate Relations
Case Management
Data Analysis
Conflict Resolution
Mediation
People Management
HR Reporting
New Hire Orientation
Training Sessions
HR Administration
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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