[Remote] Sr Area Service Leader at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree from an accredited university and 5 years relevant experience or High School/GED and 8 years relevant experience
3 Years previous People Leader experience
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Proven experience leading a team, managing customer relationships
Ability to understand customer issues and drive resolution whether technical or business related
Strong business and financial acumen
Preferred
Prior experience managing a Field Service team in equipment maintenance
GE Healthcare Service or Operational experience
Prior field sales or field service experience
Proven ability to influence and drive

Responsibilities

Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction
Manage a team of leaders and technicians to support a large customer
Act as point of contact for all GEHC matters with a large customer or install base
Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list
Ownership of execution on recalls and PM's
Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)
Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Ownership
Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success
Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers
Supports, participates, and drive local VCP initiatives
Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders
Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times
Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability
Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success
First point of contact for rejected calls (CARES or OLC)
Manages On-call processes

Skills

Team Leadership

Customer Relationship Management

Service Strategy

Contract Management

Resource Planning

Preventive Maintenance

Field Service

Biomedical Engineering

Account Management

Business Development

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees